90-Day Money-Back Guarantee

Vita Organics supplements are covered by our 90-day money-back guarantee from the purchase date, including opened bottles. If you are not satisfied, you can request a return and refund within that window. This applies to individual bottles, bundles, discounted orders and promotions.

How to request a return

We accept returns for both defective and non-defective supplements, including a change of mind. Email support@tryvitaorganics.com with your order number or proof of purchase. We will provide the return address and instructions before you send your return.

Return postage and fees

Returns are sent by post. You are responsible for arranging and paying for your return label and postage. We charge no restocking fee. Return postage is non-refundable.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and the refund outcome. Approved refunds are credited to the original payment method, except for gift returns described below. Your bank or card provider may take additional time to post the credit.

If a refund has not appeared, check with your bank or card provider, then contact support@tryvitaorganics.com for help.

Exchanges

We replace defective or damaged items with the same item. Email support@tryvitaorganics.com for instructions.

Gifts

If an item was marked as a gift and shipped directly to you, the return is credited as a gift credit. Otherwise, the refund is issued to the original purchaser.

Requests outside the 90-day window are subject to management approval.

Incorrect Shipping Address

If you have entered the wrong shipping address and your order has already been shipped out. We will only refund up to 50% of your purchase amount or will re-ship your order for an additional 50% of your initial purchase price.
Shipping will be included for free within this re-ship price.

 

Tracking Marked As 'Delivered' But Claim To Not Receive Package.

If shipping address is correct and order tracking is marked as delivered yet the customer claims to have not received their parcel. We will re-ship the order for an additional 50% of the order price plus a shipping fee of $4.95. 
Refunds will not be given if address is correct and parcel is marked as delivered.